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Brink's Monitoring and Customer Care

Brink's National Monitoring & Customer Care

Brink's Home Security works diligently to train our monitoring and customer care professionals. Our security dealers can rest assured all Brink's residential monitoring is handled by trained Brink's professionals. We have consistent training and guidelines to ensure our customers' peace of mind.

Representatives are available to assist Brink's customers 24 hours a day, seven days a week. Customers can take advantage of MyBrinks.com where they can update their alarm contacts, pay their bill, print their alarm certificate of installation and so much more!

Brink's attention to impeccable monitoring and customer care training has brought us the highest recognition in Customer Care Excellence:

J.D. Power and Associates
Brink's Home Security is certified by J.D. Power and Associates as delivering "An Outstanding Customer Service Experience," for call center operation customer satisfaction excellence.

This means Brink's customers have voiced their opinions to one of the world's leading independent marketing information firms. They say Brink's is of a select group of call centers in the nation that can successfully and consistently provide a satisfying customer service experience.

Why the Brink's National Monitoring is better than local or farmed-out monitoring:

• Extensively trained Brink's employees
• State-of-the-art monitoring facility
• Secondary monitoring facility
• Dedicated to 24-hour rapid response
• Seamless service
• Alternate phone routes available for prevention of busy signals
Installation Quality Certification
Underwriters Laboratories (U.L.) -listed monitoring centers

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